FAQ

faq

Do you have any questions ?

Do you want more information on the IpDoor world? Check out our FAQ.

Categorie FAQ

Generic

External unit

Access Control

App

system

Licenses

From the IpDoor smartphone app (available for Android on Google Play and for iOS on the App store) it is possible to set the actions of the external unit when the visitor arrives or during the call. You can set welcome messages, leave directions via text messages (e.g. plan to reach, opening hours, etc.) that will be pronounced when the presence sensor detects the visitor. 

Learn more on the topic

The touch display can be configured for any housing need (single / two / three-family house, small building or condominium). By default, the system provides a touch button on the external IpDoor entrance panel, but, against the purchase of the license number of buttons, it is possible to add others according to your needs. 

Learn more on the topic

No. The external unit is very resistant to sun and atmospheric agents, thanks to the robust scratch-resistant glass that protects it from vandalism and wear.

Learn more on the topic

Yes. The 5Mpixel camera with a viewing angle lens of over 170 ° provides a clear panoramic view both day and night thanks to infrared LEDs.

Learn more on the topic

The IpDoor external unit has a dual integrated network interface, both wired with PoE injector power supply, and wireless with local power supply for a high-range WiFi connection. In this way it is possible to face any installation environment. 

Learn more on the topic

Yes. Thanks to the dual microphone and electronics with dedicated DSP, background noise and audio noise such as echo are eliminated: the audio is clear and defined both at the input and at the output guaranteeng a functional communication.

Learn more on the topic

Yes, the reception functions are activated automatically thanks to the proximity sensor that detects the presence of a person in front of the external unit.

Learn more on the topic

Yes. The anti-shock sensor warns the owner by notification when the door station suffers a shock, a knock or an abnormal movement, such as an attempt to tamper.

Learn more on the topic

With the IpDoor system, we have achieved maximum flexibility: it is possible to start the door opener control wires directly from the external unit, as it is normally near the lock.

Learn more on the topic

Yes, the IpDoor external unit has two outputs. Through a powered output it is possible to control electric locks and with the other it is possible to operate a gate opener.

Learn more on the topic

Once installed, the Touch wall-mounted external unit will protrude from the wall by only 20mm. The Flush flush-mounted Flush external unit is installed in a dedicated flush-mounted box and will be flush with the wall (only 2mm of thickness visible).

Learn more on the topic

The panoramic camera integrated in the IpDoor external unit manages to capture a person from any point thanks to its viewing angle of over 170 °.

Learn more on the topic

Yes. This feature is very useful in a commercial environment. In fact, it is possible to establish that during business hours the call will arrive inside the office, while during closing time on the personal telephone.

Learn more on the topic

The IpDoor system identifies the user and enables him to access in different ways: by bringing an NFC tag close to the external unit (it can be a card or a smartphone), by showing a QR code to the external unit camera, by associating the smartphone bluetooh and enabling a door opener button or via facial recognition.

Learn more on the topic

No. A user can also have multiple codes / credentials that activate different actions (open the door, deactivate the alarm, etc.). This is useful in families as parents can generate multiple codes for different functions and provide children with only those they deem appropriate.

Learn more on the topic

IpDoor was also designed for those who want to give independent access to occasional users, only in certain time slots. Just simply create temporary credentials (such as a QR code) valid only for a certain time.

Learn more on the topic

Yes. You can set the IpDoor system to activate specific actions in combination with your access (simultaneous opening of multiple gates, switching on of the house lights, deactivation of the anti-theft system, etc.).

Learn more on the topic

The access logs can be consulted via web by the account administrator and via App by users of the same group / family.

Learn more on the topic

With the IpDoor App you can remotely use all the functions that the system performs locally: access management, video control and communication.

Learn more on the topic

No. The IpDoor App will be awakened to the call via push notification, in this way it will not drain the phone battery.

Learn more on the topic

With the IpDoor App you can manage all the entrances of the structures where an IpDoor external unit is installed (e.g. summer house, office entrance). If you want to use the features of the App remotely you will need to purchase the corresponding license (one license for each account).

Learn more on the topic

No. You need to buy a license only if you want to use all the features of the App even remotely. Otherwise, you just need to stay connected to your home's local wifi.

Learn more on the topic

An IpDoor external unit can be managed by multiple accounts, to which the administrator can however assign different roles. For example, you can decide to enable your child to answer calls but not to open gates through the App. 

Learn more on the topic

The IpDoor app is available for Android devices on Google Play and for iOS devices on the App Store.

Learn more on the topic

The IpDoor system allows you to create simple systems consisting of a single external unit that directly calls the App or PC and internal monitors; or it can be integrated into more complex solutions such as home automation systems or corporate networks located in multiple locations. The ability to grow and perform upgrades over time, ensures flexibility and complete coverage of every need, even in the future.

Learn more on the topic

Yes, the IpDoor system is cloud based and can be configured independently of its installation and physical location.

Learn more on the topic

Yes, the external unit configuration was also designed to be carried out from the smartphone via a web interface very similar to that of the IpDoor app.

Learn more on the topic

No, just invite the new user via link within a specific group and he can automatically use the App to answer calls.

Learn more on the topic

We own and control the cloud, we choose the safest servers and we are able to protect data in the most effective way.

Learn more on the topic

IpDoor works even in the absence of internet connection because it uses point-to-point communication technology. It will not be possible to answer calls remotely but the system functions will remain unchanged.

Learn more on the topic

One of the strengths of our system is flexibility in adapting to many installation environments (residential, B&B, industrial, offices).

Learn more on the topic

Our video door entry system is perfectly suitable also for large villas with a strong technological touch. IpDoor integrates and communicates easily with all pre-existing home automation systems.

Learn more on the topic

Yes. IpDoor also integrates easily into complex infrastructures. The system adds new features but is not invasive with regard to existing infrastructures.

Learn more on the topic

You can remotely use all the functions of the App (therefore also answer and open doors when you are not at home), add new call buttons to the touch display of the external unit, use the IpDoor system in access control mode and enable it to communicate with SIP devices. Contact our staff to find out other very useful features that will soon be available for customizing your IpDoor system.

Learn more on the topic

The purchased licenses are configured by the administrator via web interface. He will enter the QR code supplied with them and associate the desired accounts. Some licenses are linked to external units, others are linked to the account that activates them.

Learn more on the topic

The access control license is associated with the IpDoor external unit, therefore it will be necessary to buy a license for each external unit that you want to operate in access control mode. Once purchased, it can be used by all associated accounts.

Learn more on the topic